Service agreement
Permission. You authorize Theseus PC Repair to work on the devices you present at the appointment, in person or through a remote connection you approve.
Your data. Please back up important files before the visit. I take great care with your data, but I'm not responsible for data lost from failing or damaged hardware. Recovery from failing drives is quoted separately.
Privacy. I only open the files and accounts the job needs, and I don't keep copies of your personal files after the job.
Prices. Published prices are for labor; parts, storage, mounts and licenses cost extra. You approve the price before work begins. Hourly on-site work has a 1-hour minimum.
Extra work. If I find something beyond the booked service, I stop and ask. Nothing is added to your bill until you approve it (by text, email or the approval link I send).
Payment. Due when the job is done. Remote help is paid before the session, and larger projects take a deposit.
Changes. Please reschedule or cancel at least 24 hours ahead using the link in your confirmation email.
Independent service. I'm not an authorized manufacturer repair center; opening a device can affect its manufacturer warranty.
Theseus PC Repair